M. Whitfield Ltd. (1029450)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures that the team follows. The team members have a clear understanding of their roles and tasks. And they work in a safe way to provide services to people using the pharmacy. The pharmacy team members respond appropriately when mistakes happen. They discuss what happened. And they share learning to reduce the risks of error in the future. It provides people using the pharmacy with the opportunity to feedback on its services. The pharmacy team members look after people’s private information. And they know how to protect the safety of vulnerable people. The pharmacy maintains records as required in compliance with standards and procedures.

Principle 2. Staff

The pharmacy has enough qualified staff to provide safe and effective services. The pharmacy team members are competent and have the skills and qualifications they need for their role. They understand their roles and responsibilities in providing services. The pharmacy team members support each other in their day-to-day work. They feel comfortable to discuss their development needs with the pharmacist and raise any concerns if necessary. The pharmacy doesn’t provide structured ongoing training. But the pharmacy team members undertake ad-hoc training. But they do not generally record this. So, team members may miss opportunities to complete learning relevant to their role.

Principle 3. Premises

The pharmacy's premises are of a suitable size for the services it provides. And people can have private conversations with the team in a consultation room.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people. And it manages the risks associated with these. The pharmacy team members identify people taking high-risk medicines. And they support them to take their medicines safely and give them appropriate advice. The pharmacy suitably sources medicines and carries out some checks to help make sure that medicines are in good condition to supply. It supports some people by providing their medicines in multi-compartment compliance packs to help them take them correctly.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.