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Pharmacy inspections

Inspection reports and learning from inspections

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M W Phillips Chemists (9011436)

Inspection outcome: Standards met

Last inspection: 16/09/2021

Pharmacy context

This is a distance selling pharmacy which is situated in a purpose designed industrial unit after moving from its previous location in September 2020. The pharmacy is not open to members of the public, so it delivers prescription medicines directly to patients. And it also acts as a ‘hub’ and dispenses medicines in multi-compartment compliance packs for collection or onward supply from other pharmacies within the same legal entity. Most medicines are supplied in multi-compartment compliance packs to help people take their medicines at the right time. This inspection took place during the COVID-19 pandemic and the pharmacy has been providing Covid-19 vaccinations since January 2021.

Inspection summary findings

Principle 1. Governance

Standards met


The pharmacy effectively identifies and manages the risks associated with its services to make sure people receive appropriate care. It is responsive to feedback from members of the public and it uses this to make improvements. Members of the pharmacy team follow written procedures to make sure they work safely. They are aware of their mistakes so that they can learn from them, and they make changes to stop the same sort of mistakes from happening again.

Principle 2. Staff

Standards met


The pharmacy has enough team members to manage the workload and the services that it provides. The team members plan absences in advance, so they always have enough cover to provide the services. The team members work well together in a supportive environment and they can raise concerns and make suggestions.

Principle 3. Premises

Standards met


The pharmacy provides a safe, secure and professional environment for the provision of healthcare services.

Principle 4. Services, including medicines management

Standards met

The pharmacy manages its services and supplies medicines safely. It gets its medicines from licensed suppliers and stores them securely and at the right temperature, so they are safe to use. The pharmacy team effectively dispenses prescriptions for other pharmacies within the same group so that they can focus on face-to-face services to members of the public.

Principle 5. Equipment and facilities

Standards met


The pharmacy has the equipment it needs to provide its services safely. The equipment is serviced regularly and there is a contingency plan in place in case the equipment fails.

Pharmacy details

121A Shady Lane
Great Barr
Birmingham
B449ET
United Kingdom

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards