Inspection outcome: Standards met
Last inspection: 31/01/2020
Pharmacy context
This is a high street pharmacy in a small town. It sells a range of over-the-counter medicines and dispenses NHS and private prescriptions. It offers a range of services including emergency hormonal contraception, treatment for minor ailments and a seasonal ‘flu vaccination service for NHS and private patients. Substance misuse services are also available.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures to help make sure the team works safely. Its team members review things that go wrong so that they can learn from them. But they do not record all of their mistakes. So they may miss some opportunities to learn. The pharmacy generally keeps the records it needs to by law. It asks people to give their views about the services it provides. And it keeps people’s private information safe. The pharmacy’s team members understand how to recognise and report concerns about vulnerable people to help keep them safe.
Principle 2. Staff
The pharmacy has enough staff to manage its workload. They are properly trained for the jobs they do. And they feel comfortable speaking up about any concerns they have.
Principle 3. Premises
The pharmacy is generally clean and tidy. It is secure and has enough space to allow safe working. Its layout protects people’s privacy.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to most people. But the consultation room was not suitable for wheelchairs. So some people may not be able to access all of the pharmacy's services. If the pharmacy can’t provide a service, it directs people to somewhere that can help. Its working practices are generally safe and effective. It stores most medicines appropriately and carries out checks to help make sure that they are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services. It makes sure these are always safe and suitable for use. The pharmacy’s team members use equipment and facilities in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |