Inspection outcome: Standards met
Last inspection: 28/02/2024
Pharmacy context
This community pharmacy is in a residential area of Coventry. Its main activity is dispensing prescriptions to people living in the local area. And it supplies medicines in multi-compartment compliance packs to a handful of people who need assistance in managing their medication at home. The pharmacy also sells a small range of over-the-counter medicines. It has signed up to offer the NHS 'Pharmacy First' service though is still completing some of the training required for parts of this service.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures to ensure that its services are delivered safely and effectively. It keeps people’s private information securely and it has procedures to safeguard vulnerable people. However, team members do not always record or review their dispensing mistakes, so they could be missing opportunities to learn and improve from these events.
Principle 2. Staff
The pharmacy has enough team members to deliver its current workload adequately. Team members are supportive of each other, and they can raise concerns with their senior management where appropriate.
Principle 3. Premises
The pharmacy’s premises are generally adequate for the services it provides. But the pharmacy could do more to improve its overall organisation and tidiness. And the pharmacy's consultation room needs attention to ensure services are provided in an environment that is fit for purpose.
Principle 4. Services, including medicines management
Overall, the pharmacy delivers its services adequately and people with different needs can access its services. It obtains its medicines from reputable sources. However, it doesn't always keep records about medicines recalls and safety alerts. This makes it more difficult for the pharmacy to provide assurances that it addresses concerns about relevant medicines safety alerts and recalls appropriately and in a timely manner.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities to provide its services adequately.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |