Inspection outcome: Standards met
Last inspection: 28/05/2021
Pharmacy context
This is a busy community pharmacy located next to a surgery in a residential area of Coventry. It mainly dispenses NHS prescriptions and offers a prescription delivery service. The pharmacy also supplies medicines in multi-compartment compliance packs to some people who need help in managing their medication. And it provides the New Medicine Service (NMS). This inspection was undertaken during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy has written instructions to help make sure its services are delivered safely and effectively. Members of the pharmacy team keep the records required by law to show that medicines are supplied appropriately. And they know how to respond to concerns about vulnerable people. The pharmacy keeps people’s private information securely. But members of the pharmacy team do not consistently record or review their mistakes they make during the dispensing process. This may mean that they miss opportunities to learn and improve from these events.
Principle 2. Staff
The pharmacy had just about enough team members for its current workload. Members of the pharmacy team work well together and they are well supported by their pharmacy manager. The pharmacy could do more to make sure its team members are supported to complete appropriate training for their roles and responsibilities.
Principle 3. Premises
The pharmacy’s premises are secure and adequate for the services it provides.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely and manages them well. It gets its medicines from reputable sources and stores them properly. It takes the right action in response to safety alerts, so that people get medicines and medical devices that are fit for purpose. Members of the pharmacy team identify higher-risk medicines. But they could do more to ensure they routinely supply patient information leaflets with multi-compartment compliance packs to help people use their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it provides. And it maintains these appropriately.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |