Inspection outcome: Standards met
Last inspection: 17/04/2019
Pharmacy context
This is a community pharmacy located next to a medical centre in a residential area of a Birmingham suburb. The pharmacy mainly dispenses NHS prescriptions. It supplies weekly multi-compartment compliance aids for people to use in their own homes and delivers medication to people who are housebound. It also sells a limited range of over-the-counter medicines. The pharmacy provides a number of other NHS services including Medicines Use Reviews (MURs), the New Medicine Service (NMS) and Umbrella sexual health services including emergency contraception and chlamydia testing kits. Substance misuse treatment services and a needle exchange service are also both available.
Inspection summary findings
Principle 1. Governance
The pharmacy aims to identify and manage risk. It keeps the records it needs to by law, but some details are missing. This could mean the team are not always able to show what has happened if something goes wrong. Pharmacy team members receive training so that they know how to keep people's information private and raise concerns to protect vulnerable people. They usually follow written procedures to help make sure that they complete tasks safely. But they do not always record and review their mistakes. So, they may miss out on learning opportunities and the chance to reduce future risks.
Principle 2. Staff
The pharmacy’s team members are suitably trained. They complete some ongoing learning to keep their skills and knowledge up to date. But they do not always receive protected learning time to support this. The pharmacy team work well together and are comfortable in raising concerns and providing feedback.
Principle 3. Premises
The pharmacy provides a suitable environment for the provision of healthcare services. But some fittings are worn which detracts from the overall professional appearance.
Principle 4. Services, including medicines management
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to deliver its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |