Inspection outcome: Standards met
Last inspection: 24/01/2024
Pharmacy context
This community pharmacy is in a large suburb of Leeds. Its main activities are dispensing NHS prescriptions and selling over-the-counter medicines. It supplies several people with their medicines in multi-compartment compliance packs to help them take their medication correctly. And it delivers medicines to some people’s homes. The pharmacy provides other NHS services including the hypertension case finding service. And the NHS New Medicines Service (NMS). The pharmacy provides the seasonal flu vaccination service and the COVID vaccination service. It also has a private travel clinic, where it provides travel advice and the administration of vaccines. And it dispenses private prescriptions for specific unlicensed controlled drugs.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages the risks associated with most of its services. It completes the records it needs to by law and it protects people’s private information properly. Pharmacy team members respond correctly when errors occur. And they take appropriate action to prevent future mistakes. The pharmacy provides team members with a range of up-to-date written procedures for them to follow. But some pharmacy services have limited information for the team to refer to when delivering the service.
Principle 2. Staff
The pharmacy has a team with a good range of experience and skills to help safely provide its services. Team members work well together and are good at supporting each other in their day-to-day work. Team members have some opportunities to receive feedback and they are encouraged to complete training so they can suitably develop their skills and knowledge.
Principle 3. Premises
The pharmacy premises are clean, secure, and generally provide a suitable environment for the services provided. It has appropriate facilities to meet the needs of people requiring privacy when using its services. But the room used for confidential conversations is not fully private.
Principle 4. Services, including medicines management
The pharmacy provides a range of services which are easily accessible and help people to meet their healthcare needs. Team members manage the pharmacy services well to help make sure people receive an efficient service and get their medicines when they need them. They store medicines properly and they complete regular checks to make sure medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. And it makes sure it uses its equipment appropriately to protect people’s confidential information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |