M K Leeds Ltd (1039692)

Inspection summary findings

Principle 1. Governance

The pharmacy mostly identifies and manages the risks associated with its services. The pharmacy has written procedures and it keeps the records it needs to by law. The pharmacy has adequate arrangements to protect people’s private information. People using the pharmacy can raise concerns and provide feedback. The team responds appropriately when people using the pharmacy services raise concerns. The pharmacy team members respond adequately when errors happen. They discuss what happened and they act to prevent future mistakes. But they don’t always record the errors. This means the team does not have information to help identify patterns and reduce mistakes. The pharmacy team has guidance to respond to safeguarding concerns to help protect the welfare of children and vulnerable adults. Not all the team members have completed training specific to their role to help the pharmacy identify and respond to safeguarding concerns.

Principle 2. Staff

The pharmacy team members have the qualifications and skills to provide the pharmacy’s services. And they support each other in their day-to-day work. The team members discuss and share ideas. They identify and implement improvements to the delivery of pharmacy services. The pharmacy provides the team members with some level of feedback on their performance. And they have some opportunities to complete ongoing training. So, they can keep their skills and knowledge up to date. But the pharmacy doesn’t always support a culture of learning to help with the continuous delivery of safe and effective services. As it doesn’t encourage team members to record and learn from the mistakes that happen whilst dispensing.

Principle 3. Premises

The pharmacy premises are clean, secure and adequate for the services provided. The team manages the limited work space well. The pharmacy has good facilities to meet the needs of people requiring privacy when using the pharmacy services.

Principle 4. Services, including medicines management

The pharmacy team provides services that support people's health needs. And it mostly manages its services appropriately. The pharmacy team keeps its records about people’s prescription collection requests up to date. So, this enables the team to deal with any queries effectively. But the team does not always get signatures from people for the receipt of their medicines when it delivers to people's homes​. So, the team doesn’t have a robust audit trail and cannot always evidence the safe delivery of people’s medicines. The pharmacy obtains its medicines from reputable sources and it mostly stores and manages its medicines adequately.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide safe services and to protect people’s private information.