Pharmacy context
This community pharmacy is situated on a high street in a residential area of Blackpool. The pharmacy dispenses NHS prescriptions, private prescriptions and sells over-the-counter medicines. It also provides a range of services including seasonal flu vaccinations. The pharmacy supplies medicines in multi-compartment compliance packs to some people to help them take their medicines at the right time.
Inspection summary findings
Principle 1. Governance
The pharmacy team follows written procedures, and this helps them to provide services effectively. They discuss when things that go wrong, but they do not always make a record of it. So they may miss some learning opportunities and there may be a risk of similar mistakes happening again. Private prescription, responsible pharmacist and controlled drug records are not kept in line with record keeping requirements. So the pharmacy may not be able to accurately show what had happened in the event of a query or concern.
Principle 2. Staff
There are enough members of the team to manage the pharmacy's workload and they are appropriately trained for the jobs they do. But there was no ongoing training programme to help continue their development. So learning needs may not always be addressed.
Principle 3. Premises
The pharmacy premises are suitable for the services provided. A consultation room is available to enable private conversations with members of the team.
Principle 4. Services, including medicines management
The pharmacy's services are easy to access. And it manages and provides them effectively. It gets its medicines from recognised sources. But it does not always keep records about when they carry out their checks to help show medicines remain in good condition. And they do not always have detailed records for some of services they provide. So team members may not always know the full details in the event of a query or a concern. Members of the pharmacy team do not always know when they are handing out higher-risk medicines. So they might not always be able to check that the medicines are still suitable, or give people advice about taking them.
Principle 5. Equipment and facilities
Members of the pharmacy team have access to the equipment they need for the services they provide. And they maintain the equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.