Inspection outcome: Standards met
Last inspection: 09/05/2024
Pharmacy context
This is a busy community pharmacy in a shopping centre in Cumbernauld, Glasgow. Its main activities are dispensing NHS prescriptions and providing some people with their medicines in multi-compartment compliance packs to help them take their medicines correctly. It provides both NHS services and private services. And it delivers medicines to people in their homes
Inspection summary findings
Principle 1. Governance
The pharmacy’s written
procedures help manage risk so that team members can provide services safely
and effectively. Team members record mistakes made during the dispensing
process and make changes to help prevent the same or a similar mistake
occurring. They keep all the necessary records required by law and know to keep
people’s private information secure. They have the necessary training to
respond effectively to concerns for the welfare of vulnerable adults and
children.
Principle 2. Staff
The pharmacy has a large
team of suitably qualified or in training team members to help manage its
workload safely. Pharmacists complete appropriate training for the services
they provide. Team members undertaking accredited training are supported to
complete their training. And all team members receive regular ongoing training
to develop their skills and knowledge. They ask appropriate questions and give
appropriate advice when assisting people with their healthcare needs.
Principle 3. Premises
The pharmacy’s premises are
clean, secure and suitable for the services it provides. It has suitable
facilities for people requiring privacy when accessing the pharmacy’s services.
Principle 4. Services, including medicines management
The pharmacy manages the
delivery of its services well. And it makes them accessible to people. Team
members provide people with the necessary information to help them take their
medicines safely. They complete checks on medicines to ensure they remain fit
for supply. And they respond appropriately when they receive alerts about the
safety of medicines.
Principle 5. Equipment and facilities
The pharmacy has the
equipment it needs to provide its services. Team members use the equipment in a
way that protects people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |