Inspection outcome: Standards met
Last inspection: 04/11/2024
Pharmacy context
This is a community pharmacy in the small village of Drumnadrochit on the north-western shore of Loch Ness. Its main services include dispensing NHS prescriptions and selling over-the-counter medicines. It provides medicines in multi-compartment compliance packs to people who need help to take their medicines at the right time. And it supplies medicines to people living in nursing homes. The pharmacy provides a medicines delivery service over a vast area. And team members provide advice on medicines’ use.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages the risks with the services it provides. Team members record and discuss mistakes made during the dispensing process, and they make changes to mitigate the risk of the same mistake happening again. And they understand their role in helping to protect vulnerable people. The pharmacy keeps the records it needs to by law, accurate and up to date.
Principle 2. Staff
Pharmacy team members have the necessary skills and knowledge for their roles and the services they provide. They manage the workload effectively and provide support to each other as they work. And they feel comfortable raising professional concerns should they need to.
Principle 3. Premises
The pharmacy is clean, secure and provides a professional environment suitable for the services it delivers. It has a private consultation room where people can have confidential conversations with a member of the pharmacy team.
Principle 4. Services, including medicines management
Pharmacy team members manage and provide the pharmacy’s services safely and effectively. And they consider how to make services easily accessible to people who do not use English as their first language. The pharmacy sources its medicines from reputable suppliers and it stores them properly. And team members carry out the appropriate checks to ensure they keep medicines in good condition.
Principle 5. Equipment and facilities
Pharmacy team members have access to the appropriate equipment which is fit for purpose and safe to use. And team members use the equipment appropriately to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |