M&D Green Stranraer (1091210)

Inspection summary findings

Principle 1. Governance

The pharmacy generally identifies and manages the risks associated with its services. The pharmacy has written procedures that the team members follow. But they have not been recently reviewed or signed by all the team. But the team members have a clear understanding of the roles and tasks. And they work in a safe way to provide services to people using the pharmacy. The pharmacy team members discuss mistakes they make during the dispensing process responsibly. But they have lapsed in the recording of these. So, they may be missing out on some learning opportunities to prevent similar mistakes from occurring. The pharmacy maintains the records it must by law. But, some records are not frequently checked to make sure they match what is in stock. So, pharmacy team members may not know if there are any errors or losses. The pharmacy has a complaints process but does not display information to people on how they can raise concerns. So, people may not feel able to make comments. The pharmacy looks after people’s private information and it explains how they will use it. And the pharmacy team members know how to protect the safety of vulnerable people.

Principle 2. Staff

The pharmacy has enough qualified staff to provide safe and effective services. The pharmacy team members are competent and have the skills and qualifications they need for their role. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to some ongoing training but there is no regular training plan and records kept. The lack of formal training and records may make it difficult to tailor training and keep their skills and knowledge up to date.

Principle 3. Premises

The pharmacy is safe and suitable for the pharmacy services it provides. And the pharmacy team members ensure that they address safety during work being undertaken. The pharmacy has facilities for private conversations for people to have, if required.

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people, including people using wheelchairs. And they deliver medicines to peoples’ homes. It supplies medicines in compliance packs when it will help people to take their medicines appropriately. And it makes sure people receive their packs when they need them. The pharmacy gets it medicines from reputable suppliers. It generally adheres to storage requirements during the dispensing process. It takes the right action if it receives any alerts that a medicine is no longer safe to use. And takes the correct action to return it to the supplier.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.