Pharmacy context
This is a community pharmacy in Glasgow. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy also dispenses private prescriptions. And pharmacy team members advise on minor ailments and medicines’ use. They supply over-the-counter medicines and prescription only medicines via 'patient group directions' (PGDs). The inspection was completed during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy has inadequate governance arrangements and working practices to comply with legislation and to identify and reduce the safety risks associated with high-risk medicines. It does not keep all the records it needs to by law. And it cannot show it always safely manages the risk with these medicines. Team members discuss mistakes they make in the dispensing process. But they don’t routinely record them and make changes to prevent mistakes happening again. This means they could miss opportunities to learn and make services safer. Team members know about data protection procedures. And they protect people’s confidential information.
Principle 2. Staff
Pharmacy team members have the necessary qualifications and skills for their roles and the services they provide. They complete training as and when required. And they learn from the pharmacist to keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy's premises adequately support the safe delivery of services. And pharmacy team members effectively manage the space for the storage of its medicines. The pharmacy has suitable arrangements for people to have private conversations with the team.
Principle 4. Services, including medicines management
The pharmacy gets its medicines from reputable sources. But it doesn't store all medicines as it is legally required to. And it doesn't always show it carries out the necessary checks to ensure medicines are safe to use. The pharmacy provides services which are easily accessible. And it manages its services to help people receive appropriate care.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services, and it uses its facilities to suitably protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.