Inspection outcome: Standards met
Last inspection: 20/02/2023
Pharmacy context
This community pharmacy is situated on the main high street of Lye in Stourbridge. It dispenses NHS prescriptions, private prescriptions and sells over-the-counter medicines. It also provides a range of other services including seasonal flu vaccinations and the community pharmacy consultation service (CPCS). The pharmacy offers a home delivery service, and it supplies medicines in multi-compartment compliance aids for some people to help them take their medicines at the right time.
Inspection summary findings
Principle 1. Governance
The pharmacy appropriately manages risks to make sure its services are safe. Pharmacy team members are clear about their roles and responsibilities, and they act to improve patient safety. Team members receive training to help make sure people’s private information is kept safe and they understand how to protect the welfare of vulnerable patients.
Principle 2. Staff
Pharmacy team members are suitably trained for the jobs that they do. They complete additional training to keep their knowledge up to date and they get regular feedback to help them learn and improve. Team members work in an open environment, and they feel comfortable raising concerns and providing feedback within the pharmacy.
Principle 3. Premises
The pharmacy premises are suitable for the services provided. The pharmacy has a private consultation room which enables it to provide members of the public with the opportunity to have a confidential conversation.
Principle 4. Services, including medicines management
The pharmacy suitably manages its services so that people receive appropriate care. The pharmacy gets its medicines from licensed suppliers and pharmacy team members carry out some checks to make sure that medicines are in a suitable condition for supply.
Principle 5. Equipment and facilities
Pharmacy team members have access to the equipment they need for the services they provide. And they maintain the equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |