Luxtons The Pharmacy (1086810)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages its risks well. It has good processes in place to record and review any mistakes that it makes to stop them happening again. Pharmacy team members think about why mistakes have happened. And they make changes to the way they work to prevent a reoccurrence. Team members follow written procedures for the work they do. They are clear about their roles and responsibilities. And they work in a safe and efficient way. The pharmacy asks people for their views and makes good changes to address the feedback provided. It has adequate insurance for its services. The pharmacy keeps up-to-date records as required by the law. The pharmacy keeps people’s private information safe and explains how it will be used. Pharmacy team members know how to protect the safety of vulnerable people. And they take prompt action to raise their concerns to the appropriate people.

Principle 2. Staff

The pharmacy has enough staff. Team members are appropriately trained for their roles. They keep their skills and knowledge up to date and are supported in their development. Team members suggest and make changes to improve their services. They communicate well with each other. ​

Principle 3. Premises

The pharmacy provides a safe, secure and professional environment for people to receive healthcare. It is modern and well-maintained. The pharmacy has a soundproofed room where people can have private conversations with members of the pharmacy team.

Principle 4. Services, including medicines management

The pharmacy is accessible and advertises its services well. Medicines are supplied safely and the pharmacy gives additional advice to people receiving high-risk medicines. The pharmacy supplies medicines in multi-compartment compliance aids to a large number of people in a safe, efficient and organised way. It uses dispensing robots to improve efficiency and accuracy. The pharmacy offers a range of additional services and the pharmacy team delivers these services safely. Team members providing the services ensure that their training is up to date. The pharmacy obtains its medicines from reputable suppliers. It stores them securely and makes regular checks to ensure that they are still suitable for supply. The pharmacy accepts unwanted medicines and disposes of them appropriately.

Principle 5. Equipment and facilities

The pharmacy uses appropriate equipment and facilities to provide its services. It keeps these clean and tidy. It ensures that its two dispensing robots are well maintained and functional. Computers are used in a way that protects people’s private information.