LP HCS (1116287)

Inspection summary findings

Principle 1. Governance

The pharmacy manages its risks appropriately to make sure people are kept safe. It largely keeps the records it needs to by law, so it can show that supplies are made safely and legally. Team members get training, so they know how to protect vulnerable people and the pharmacy manages and protects people’s confidential information appropriately. People who use the pharmacy can provide feedback about the pharmacy’s services.

Principle 2. Staff

The pharmacy has enough staff to operate effectively. Staff are trained or in the process of completing the necessary training for their roles. There are contingency plans for when team members are off work. Team members are provided with ongoing training to help keep their knowledge and skills up to date. The pharmacy team can provide feedback and concerns relating to the pharmacy's services.

Principle 3. Premises

The pharmacy's premises are clean, secure and generally provide an appropriate environment to deliver its services. People can have a conversation with a team member in a private area. But the pharmacy could do more to make sure that it keeps its floorspace clear to prevent trips.

Principle 4. Services, including medicines management

Overall, the pharmacy provides its services safely. People taking higher-risk medicines are provided with the information they need to take their medicines safely. It obtains its medicines from reputable sources and manages them appropriately so that they are safe for people to use. It takes the right action in response to safety alerts so that people get medicines and medical devices that are safe to use. People with a range of needs can access the pharmacy's services.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for its services.