Inspection outcome: Standards met
Last inspection: 31/07/2019
Pharmacy context
This is a community pharmacy located amongst several other retail units, in a residential area of Wolverhampton. The pharmacy dispenses prescriptions and sells a range of over-the-counter medicines. It provides several other NHS services including Medicines Use Reviews (MURs), the New Medicine Service (NMS) and the Pharmacy First Scheme. It also supplies medicines in multi-compartment compliance aid packs to help make sure that people take their medicines correctly.
Inspection summary findings
Principle 1. Governance
The pharmacy's working practices are safe and effective. It regularly asks people for feedback and uses this to make changes and improve practice. It keeps the records it needs to by law and explains how it uses, processes and protects personal data to keep people’s private information safe. Pharmacy team members understand how to raise concerns to help protect vulnerable people. They follow written procedures to help make sure they complete tasks safely and regularly audit procedures to help identify further opportunities for improvement.
Principle 2. Staff
Pharmacy team members have the right qualifications for their roles and they use their professional judgement to make decisions in the best interest of people using the pharmacy's services. They complete ongoing training and have regular reviews to identify and address any gaps in their knowledge. And they can raise concerns and provide feedback.
Principle 3. Premises
The pharmacy provides a suitable environment for the provision of healthcare. It has a consultation room which enables it to provide members of the public with the opportunity to have confidential conversations.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people with different needs and they are suitably managed so that people receive appropriate care. The pharmacy gets medicines from reputable sources and it carries out regular checks to make sure that medicines are suitable for supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services. Its equipment is appropriately maintained and fit for purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |