Inspection outcome: Standards met
Last inspection: 16/09/2019
Pharmacy context
The pharmacy is situated in
a small parade of shops in a new residential area of the town. It dispenses medicines against both NHS and private
prescriptions and provides flu vaccinations in season. The pharmacy also runs
a travel clinic which can provide yellow fever vaccinations. There is a private
on-line GP service. The pharmacy dispenses medicines in multi-compartment
compliance packs for some people living at home and supplies medicines to a
care home.
Inspection summary findings
Principle 1. Governance
Members of the pharmacy team work to professional standards and identify and manage risks effectively. They are clear about their roles and responsibilities. The pharmacy keeps its records up to date. Overall, it manages and protects information well and it tells people how their private information will be used. The team members understand how they can help to protect the welfare of vulnerable people. They log any mistakes they make during the pharmacy processes. But these records have not been reviewed in recent months. So the pharmacy may be missing opportunities to find any patterns or trends and learn from these to improve their processes.
Principle 2. Staff
The pharmacy has enough qualified staff to provide safe services. Its staffing rotas enable it to have good handover arrangements and effective staff communication. Some training is provided by the company and staff find this useful to help keep their skills and knowledge up to date.
Principle 3. Premises
The premises are clean and provide a safe, secure and professional environment for people to receive healthcare. However, the storage of some information could be improved.
Principle 4. Services, including medicines management
The pharmacy’s working practices are safe and effective, and it gets its medicines from reputable sources. The services provided add benefit to their patients. Pharmacy team members are helpful and give advice to people about where they can get other support. The vaccination service provides people with easy access to meet their needs. And the pharmacy uses technology to reduce the chance of medication errors. The pharmacy team gives advice and support to help people use their medicines properly. But it doesn’t always provide the information leaflets that it should. So, some people may not have all the information that they need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy generally has the right equipment for its services. It makes sure its equipment is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |