Lotus Pharmacy (1032587)

Inspection summary findings

Principle 1. Governance

The pharmacy appropriately identifies and manages the risks associated with its services. Team members know about their own roles and responsibilities, and they keep the records that they need to. They protect people’s personal information well. And they respond proactively to concerns about the wellbeing of vulnerable people and can give examples of when they have done this.

Principle 2. Staff

The pharmacy has enough staff to provide its services, and they do the right training for their roles. They get ongoing training to help keep their knowledge and skills up to date. They feel comfortable about raising any concerns or making suggestions. And they can take professional decisions to help keep people safe.

Principle 3. Premises

Although storage space is limited, the pharmacy largely keeps its premises clean and tidy. People can have a conversation with a team member in a private area. And the premises are secure from unauthorised access when they are closed.

Principle 4. Services, including medicines management

The pharmacy is good at providing its services safely and effectively. It takes extra steps to make sure that people receive services that are safe, and that people taking higher-risk medicines receive the additional information they need. The pharmacy’s services are accessible to a range of people. It gets its stock from reputable sources and on the whole it stores its medicines properly. Team members take the right action in response to any safety alerts, which helps people get medicines and medical devices that are safe to use.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely, and it keeps it clean. It uses its equipment to help protect people’s private information.