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Pharmacy inspections

Inspection reports and learning from inspections

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Lossiemouth Pharmacy (1042791)

Inspection outcome: Standards not all met

Last inspection: 10/03/2020

Improvement action plan


Pharmacy context

This is a community pharmacy in a residential area in a small town. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. It offers the NHS smoking cessation service and blood pressure measurement.

Inspection summary findings

Principle 1. Governance

Standards not all met

The pharmacy does not have up-to-date written processes to follow so there is a risk of mistakes as team members may not all follow the same procedures. They record mistakes to learn from them. And they review these and make changes to avoid the same mistakes happening again. The pharmacy asks people for feedback. And team members discuss this to make pharmacy services better. The pharmacy keeps all the records that it needs to by law, although some are incomplete. It keeps people’s private information safe.

Principle 2. Staff

Standards not all met

The pharmacy has enough qualified or team members in training to provide safe services. But the trainees do not have time set aside to complete their courses. And the pharmacy team do not have time set aside to keep team members’ knowledge and skills up-to-date. This could affect how well they care for people and the advice they give. Team members share information within the pharmacy to help keep the pharmacy safe. And they know how to raise concerns.

Principle 3. Premises

Standards met

The premises are safe and suitable for the pharmacy services. The pharmacy is secure when closed. It has a room available for private conversations with people. But it is not in use as it is used for storage.

Principle 4. Services, including medicines management

Standards met

The pharmacy helps people to ensure that they can all use its services. The pharmacy team provides safe services. But team members do not have written processes to follow as noted elsewhere. Team members support people by providing them with information and suitable advice to help them use their medicines. And they provide extra written information to people to. The pharmacy obtained medicines from reliable sources and stores them properly. The pharmacy team knows what to do if medicines are not fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs for the delivery of its services.

Pharmacy details

34 Queen Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What does 'pharmacy has not met all standards' mean?

When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.