Lo's Pharmacy Limited (1101023)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks with its services. It asks people using the pharmacy for their views. The pharmacy generally protects people’s confidential information. And it keeps the records it must by law. Pharmacy team members know how to safeguard the welfare of children and vulnerable adults. They record and discuss mistakes that happen during dispensing. And they sometimes use this information to learn and reduce the risk of further mistakes. But they don’t always collect information about the causes of mistakes to help inform the changes they make. So, they may miss opportunities to improve.

Principle 2. Staff

Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete ad-hoc training. They learn from the pharmacist and each other to keep their knowledge and skills up to date. And they discuss their progress to help them decide where they need to develop their skills. Pharmacy team members feel comfortable making suggestions to help improve pharmacy services.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the services provided. And it has a room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

The pharmacy’s services are easily accessible to people, including people using wheelchairs. And the pharmacy provides its services safely and effectively. The team members dispense medicines into devices to help people remember to take them correctly. And they manage this service effectively. They take steps to identify people taking high-risk medicines. And they provide these people with suitable advice to help them take their medicines safely. Pharmacy team members source and generally manage medicines appropriately. But they don’t always store medicines in their original containers. Or label these containers properly. So, they may not know if these medicines are fit for purpose. Pharmacy team members check the expiry dates of medicines. But pharmacy team members don’t always make a record of when this is complete. So, they may not know if they miss a section of the pharmacy’s stock in these checks.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.