Inspection outcome: Standards met
Last inspection: 28/11/2019
Pharmacy context
This is a community pharmacy on a parade of shops in Deptford. It dispenses NHS prescriptions and supplies medications in multi-compartment compliance packs to people who need help managing their medicines. People can ask to have their blood pressure, HBA1c, and cholesterol levels checked. And the pharmacy offers a minor ailments service for people who need medicines for minor conditions without a prescription.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services so that it can provide them safely. Team members are good at recording any mistakes that happen during the dispensing process. And the records are regularly reviewed for any patterns so that team members can learn and make the services safer. Staff work in accordance with written procedures and protect people’s personal information well. The pharmacy keeps the records it needs to by law to show that medicines are supplied safely and legally. Team members understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough team members to provide its services safely, and they do the right training for their role. They receive ongoing training to help keep their knowledge and skills up to date. And they are comfortable about raising any concerns and are actively asked for suggestions to help improve the pharmacy’s services. Staff are able to take professional decisions, and this is not affected by the pharmacy’s targets.
Principle 3. Premises
The premises are safe, secure, and suitable for the pharmacy’s services. People can have a conversation with a team member in a private area, although this area is less accessible to people with wheelchairs or pushchairs.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services in a safe and effective way. Team members dispense medicines into multi-compartment compliance packs in a safe manner. The pharmacy gets its medicines from reputable sources and generally stores them properly. It takes the right action in response to safety alerts to make sure that people get medicines and medical devices that are safe to use. People with a range of needs can access most of the pharmacy’s services. But the consultation room is downstairs and is less accessible to people with additional mobility needs.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for its services and it maintains it appropriately. It uses its equipment to protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |