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Pharmacy inspections

Inspection reports and learning from inspections

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Lloydspharmacy (9011417)

Inspection outcome: Standards met

Last inspection: 17/06/2021

Pharmacy context

The pharmacy is in a shopping complex in Oxford. The pharmacy opened during September 2020. It dispenses NHS and private prescriptions, sells over‐the‐counter medicines and provides health advice. The pharmacy dispenses medicines in multi‐compartment compliance aids for people who have difficulty managing their medicines. Services include supply of emergency hormonal contraception (EHC), human papillomavirus (HPV) and seasonal flu vaccinations, prescription collection and delivery, substance misuse and Pharmacy Collect (supply of lateral flow tests).The inspection took place during the COVID‐19 pandemic. All aspects of the pharmacy were not inspected.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy’s working practices are safe and effective. It has appropriate written procedures which tell team members how to manage risks and work safely. The pharmacy enables people to give it feedback so it can improve its services. The pharmacy's team members mostly keep the records they need to by law so they can show the pharmacy is providing safe services. They have introduced new ways of working to help protect people against COVID‐19 infection. The pharmacy's team members understand their role in protecting vulnerable people. And they keep people's private information safe.

Principle 2. Staff

Standards met

The pharmacy has enough suitably trained team members to deliver services safely and manage the workload. They are supported in keeping their knowledge and skills up to date. Team members were comfortable in providing feedback about services.

Principle 3. Premises

Standards met

The pharmacy's premises are safe, clean, secure and suitable for the provision of pharmacy services. The pharmacy prevents people accessing its premises when it is closed so that it keeps its medicines and people's information safe. The pharmacy team members have introduced extra measures to help protect people from COVID‐19 infection.

Principle 4. Services, including medicines management

Standards met

People with a variety of needs can easily access the pharmacy’s services. The pharmacy’s working practices are safe and effective. It gets its medicines from reputable sources and makes sure they are stored securely at the correct temperature, so they are safe to use. The pharmacy team members know what to do if any medicines or devices need to be returned to the suppliers. And they make sure people have all the information they need to use their medicines safely. The pharmacy team provide a description of each medicine when they pack these together in compliance aids but the printing is faint which may make it difficult to read.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately to keep people’s private information safe.

Pharmacy details

9 West Way Square

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards