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Pharmacy inspections

Inspection reports and learning from inspections

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Lloydspharmacy (9011085)

Inspection outcome: Standards met

Last inspection: 08/11/2021

Pharmacy context

This is a community pharmacy beside other shops including another pharmacy, in the town centre. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. It offers NHS and private seasonal flu vaccination and supplies lateral flow Covid tests. This pharmacy was inspected during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy suitably identifies and manages the risks with its services including reducing the infection risk during the pandemic. The pharmacy team members follow written processes for the pharmacy’s services to help ensure they provide them safely. They record and review their mistakes to learn from them. And they make appropriate changes to avoid the same mistakes happening again. The pharmacy keeps all the records that it needs to by law, although it does not always audit records following best practice. Team members keep people’s private information safe and know who to contact if they have concerns about vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough experienced and team members in training to safely deliver its services. They are trained for their roles and provide services within their competence. Team members make decisions within their competence to provide safe services to people. They make suggestions and raise concerns to keep the pharmacy safe.

Principle 3. Premises

Standards met

The pharmacy premises are clean and suitable for the services the pharmacy provides.

Principle 4. Services, including medicines management

Standards met

The pharmacy helps people to access its services which it provides safely. Pharmacy team members follow written processes relevant to the services they provide. They support people by providing them with suitable information and advice to help them use their medicines. And they provide extra written information to people taking higher risk medicines. The pharmacy obtains medicines from reliable sources and stores them properly. Pharmacy team members know what to do if medicines are not fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to deliver its services. And team members look after this equipment to ensure it works.

Pharmacy details

44A John Street
Penicuik
EH268AB
Scotland

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards