Inspection outcome: Standards met
Last inspection: 22/03/2023
Pharmacy context
This is a community pharmacy in Glasgow. It dispenses NHS and private prescriptions and provides a substance misuse service. Pharmacy team members advise on minor ailments and medicines use. And they supply over-the-counter medicines and prescription only medicines via 'patient group directions' (PGDs).
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services appropriately. It suitably protects people's private information and keeps the records it needs to by law. Team members recognise and appropriately respond to safeguarding concerns about vulnerable people. And they engage in some learning following the mistakes they make during the dispensing process to help reduce the risk of similar mistakes occurring.
Principle 2. Staff
Pharmacy team members mostly have the necessary qualifications and skills for their roles and the services they provide. And they work together to suitably manage the workload. The company supports team members to develop in their roles. And they continue to learn to keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy premises support the safe delivery of services. But team members do not always use the pharmacy's storage facilities to safely keep some of the items it uses. The pharmacy suitably manages the space for the storage of its medicines. The pharmacy has appropriate arrangements for people to have private conversations with the team.
Principle 4. Services, including medicines management
The pharmacy provides services which are easily accessible. And it manages its services well to help people receive appropriate care. The pharmacy gets its medicines from reputable sources, and it stores them appropriately. The team carries out checks to make sure medicines are in good condition and suitable to supply. And it removes medicines that are no longer fit for purpose.
Principle 5. Equipment and facilities
The pharmacy uses its facilities to suitably protect people’s private information. It has the equipment it needs to provide safe services. But it does not always have robust processes in place to show that equipment fit for purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |