Inspection outcome: Standards met
Last inspection: 19/08/2020
Pharmacy context
A community pharmacy set amongst some retail shops in Addlestone town centre. The pharmacy opens six days a week. And most people who use it live, or work, close by. The pharmacy sells a range of over-the-counter (OTC) medicines and some health and beauty products. It dispenses prescriptions. And it delivers medicines to people who can’t attend its premises in person. The pharmacy dispenses medicines to people who live in a few nearby care homes. And it supplies medicines and feeds to a hospital that cares for people living with neuro-disability. The pharmacy provides multi-compartment compliance packs (compliance packs) to help people take their medicines. It offers a needle exchange service and substance misuse treatments. And it also provides seasonal influenza (flu) vaccinations and paid-for health checks. This inspection took place during the coronavirus (COVID-19) pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures to help make sure its team works safely. It adequately monitors the safety of its services. It has appropriate insurance to protect people if things do go wrong. It mostly keeps all the records it needs to by law. And it asks people using its services for their views. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They identify and manage risks appropriately. They review the mistakes they make and learn from them to try and stop them happening again. They understand their role in protecting vulnerable people. And they keep people’s private information safe.
Principle 2. Staff
The pharmacy has enough people in its team. Members of the pharmacy team keep their skills and knowledge up to date. So, they can deliver safe and effective care. They use their judgement to make decisions about what is right for the people they care for. They’re comfortable about giving feedback on how to improve the pharmacy’s services. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.
Principle 3. Premises
The pharmacy provides a suitable and secure environment for people to receive healthcare. And its premises are clean and tidy. The pharmacy has a room where people can have private conversations with members of the pharmacy team.
Principle 4. Services, including medicines management
The pharmacy provides services that people can access. Its working practices are safe and effective. It delivers prescription medicines to people’s homes and keeps records to show that it has delivered the right medicine to the right person. It gets its medicines from reputable sources and it generally stores them appropriately and securely. Members of the pharmacy team mostly carry out the checks they need to. So, they can make sure the pharmacy’s medicines are safe and fit for purpose. And they dispose of waste medicines properly too.
Principle 5. Equipment and facilities
The pharmacy has the equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s data is kept secure. And its team makes sure the equipment it uses is kept clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |