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Pharmacy inspections

Inspection reports and learning from inspections

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Witney Pharmacy (1111414)

Inspection outcome: Standards met

Last inspection: 20/04/2023

Pharmacy context

The pharmacy is next door to a health centre surgery near the centre of Witney in Oxfordshire. It dispenses NHS and private prescriptions and provides health advice. Services provided by the pharmacy include Community Pharmacist Consultation Service (CPCS), delivery, new medicines service (NMS), blood pressure case‐finding, supervised consumption, and seasonal flu vaccination service. The pharmacy supplies medicines in multi‐compartment compliance aids for people who have difficulty managing their medicines.

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy’s working practices are generally safe and effective. It provides the pharmacy team members with clearly written instructions to make sure they work safely. They discuss the mistakes they make while dispensing medicines to learn from them and help stop the same mistake happening again. The pharmacy mostly keeps the records it needs to by law.  Members of the pharmacy team protect people’s private information, and they are appropriately trained in how to safeguard the welfare of vulnerable people.

Principle 2. Staff

Standards met

On the day of the visit, the pharmacy's team members worked well together to manage their workload. The pharmacy provides its team members with enough support for them to keep their skills up to date although it does not always give them any protected learning time. They are able to provide feedback about services to the pharmacist and they know how to raise concerns.

Principle 3. Premises

Standards met

The pharmacy’s premises are secure and suitable for the provision of healthcare. The pharmacy protects people’s private information and keeps its medicines safe when it is closed.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are easily accessible to people with different needs. Its working practices are generally safe and effective. And it gets its medicines from reputable sources. It stores them securely at the right temperature to make sure they are fit for purpose and safe to use. The pharmacy team knows what to do when medicines have to be returned to the suppliers. Members of the team give advice to people about where they can get other support. They also make sure that people have all the information they need so that they can use their medicines safely

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately and keeps people's private information safe.

Pharmacy details

Windrush Health Centre
Welch Way

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards