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Pharmacy inspections

Inspection reports and learning from inspections

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Lloydspharmacy (1108387)

Inspection outcome: Standards met

Last inspection: 01/09/2021

Pharmacy context

This is a community pharmacy beside other shops and close to the town’s railway station. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. This pharmacy was inspected during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy now identifies and addresses the risks with its services. This includes reducing the infection risk during the pandemic. The pharmacy team members now mostly follow written processes for the pharmacy’s services to help ensure they provide them safely. The pharmacy reviews processes and makes improvements to improve safety. Team members record some but not all mistakes to learn from them. They could be missing opportunities to make improvements by not recording them all. The pharmacy keeps the records that it needs to, but some are incomplete.

Principle 2. Staff

Standards met

The pharmacy now has enough team members to provide its services. This is achieved in different ways and new team members are being trained to enable the pharmacy to be self-sufficient. Team members can make decisions within their competence to provide safe services to people. And they can use their professional judgement. The pharmacy is working on setting aside time for team members to keep their knowledge and skills up to date.

Principle 3. Premises

Standards met

The pharmacy is safe and suitable for its services. It has suitable facilities for people to have conversations with team members in private. The pharmacy is secure when closed. Some staff areas are dirty.

Principle 4. Services, including medicines management

Standards met

The pharmacy helps people access its services which it now provides safely. Pharmacy team members follow written processes relevant to the services they provide. The pharmacy obtains medicines from reliable sources and mostly stores them properly.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to deliver its services. Team members look after the equipment to ensure it works, and don’t provide the service if the equipment is not fit for purpose.

Pharmacy details

25 King Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards