Pharmacy context
This pharmacy is community pharmacy in Battlehill, Wallsend. It dispenses NHS prescriptions including supplying medicines in multi‐compartment compliance packs. The pharmacy offers a medicines’ delivery service. It dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over‐the‐counter medicines. The inspection was completed during the COVID‐19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages the risks associated with the services it provides. And it keeps the records it needs to by law. The team discusses ways to improve when errors in the dispensing process happen. But they don't always record details of each error. So, they may miss opportunities to learn and make specific changes to the way they work. The pharmacy generally protects people's private information. And team members are equipped to appropriately help safeguard vulnerable adults and children.
Principle 2. Staff
Pharmacy team members work well together. And complete some training to keep their knowledge and skills up to date. But they do not have regular performance reviews so any gaps in their knowledge and skills may not be identified.
Principle 3. Premises
The pharmacy has a room where people can have private conversations with members of the pharmacy team. But the pharmacy’ doesn’t always store stock appropriately.
Principle 4. Services, including medicines management
The pharmacy has some safeguards in place for the team to manage and deliver its services safely but it doesn’t always provide people taking high risk medicines with all the information they need to take their medication safely. The pharmacy obtains its medicines from recognised sources, but it doesn’t always store them appropriately.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and it uses its facilities to suitably protect people’s private information.
Pharmacy details
Portakabin Unit
on the Battle Hill Walk In Centre Site
Belmont Close
WALLSEND
NE289DX
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |