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Pharmacy inspections

Inspection reports and learning from inspections

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Battle Hill Pharmacy (1101045)

Inspection outcome: Standards met

Last inspection: 26/05/2022

Improvement action plan


Pharmacy context

This pharmacy is community pharmacy in Battlehill, Wallsend. It dispenses NHS prescriptions including supplying medicines in multi‐compartment compliance packs. The pharmacy offers a medicines’ delivery service. It dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over‐the‐counter medicines. The inspection was completed during the COVID‐19 pandemic. 

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy adequately manages the risks associated with the services it provides. And it keeps the records it needs to by law. The team discusses ways to improve when errors in the dispensing process happen. But they don't always record details of each error. So, they may miss opportunities to learn and make specific changes to the way they work. The pharmacy generally protects people's private information. And team members are equipped to appropriately help safeguard vulnerable adults and children.

Principle 2. Staff

Standards met

Pharmacy team members work well together. And complete some training to keep their knowledge and skills up to date. But they do not have regular performance reviews so any gaps in their knowledge and skills may not be identified.

Principle 3. Premises

Standards met

The pharmacy has a room where people can have private conversations with members of the pharmacy team. But the pharmacy’ doesn’t always store stock appropriately. 

Principle 4. Services, including medicines management

Standards met

The pharmacy has some safeguards in place for the team to manage and deliver its services safely but it doesn’t always provide people taking high risk medicines with all the information they need to take their medication safely. The pharmacy obtains its medicines from recognised sources, but it doesn’t always store them appropriately.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide safe services and it uses its facilities to suitably protect people’s private information.

Pharmacy details

Portakabin Unit
on the Battle Hill Walk In Centre Site
Belmont Close

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards