Pharmacy context
This 100-hour community pharmacy is next to a medical centre in Coulby Newham, Middlesbrough. It dispenses both NHS and private prescriptions and sells a range of over-the-counter medicines. The pharmacy team offers advice to people about minor illnesses and long-term conditions through its NHS services. The pharmacy supplies medicines in multi-compartment compliance packs to some people living in their own homes. It provides a substance misuse service and a home delivery service.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with the services it provides to people. And it has a set of written procedures for the team members to follow. The pharmacy keeps the records it must have by law. And it keeps people's private information secure. The team members discuss and record any mistakes that they make when dispensing. So, they can learn from each other. Some of the errors recorded lacked detail. So, this could mean that opportunities for change are lost. The team members know when and how to raise a concern to safeguard the welfare of vulnerable adults and children.
Principle 2. Staff
The pharmacy team members do not receive regular appraisals or reviews of their performance. This may mean that individuals training needs are not identified and addressed. Some team members do not feel able to make suggestions to improve the service offered to people. So opportunities to make changes to improve services may be missed.
Principle 3. Premises
The pharmacy is secure and maintained. The premises are suitable for the services the pharmacy provides. It has two sound-proofed rooms where people can have private conversations with the pharmacy’s team members.
Principle 4. Services, including medicines management
The pharmacy’s services are easily accessible to people. The pharmacy manages its services appropriately and delivers them safely. It supports some people to take their medicines at the right time by providing them with medicines in multi-compartment compliance packs. And it suitably manages the risks associated with this service. The pharmacy sources its medicines from licenced suppliers. And it stores its medicines appropriately. The team members identify people taking high-risk medicines. And they support them to take their medicines safely. The pharmacy may not always record the advice given to people taking high risk medication. So, it may not be able to refer to this information in the future if it needs to.
Principle 5. Equipment and facilities
The pharmacy’s equipment is well maintained and appropriate for the services it provides. The pharmacy uses its equipment to protect people’s confidentiality.
Pharmacy details
Coulby Newhan Medical Centre
Cropton Way
Coulby Newham
MIDDLESBROUGH
TS80TL
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |