Jhoots Pharmacy (1089219)

Inspection summary findings

Principle 1. Governance

The pharmacy largely has appropriate systems in place to identify and manage the risks associated with its services. This includes the risks from COVID-19. Trained members of the team understand their role in protecting the welfare of vulnerable people. The pharmacy protects people’s private information appropriately. And members of the pharmacy team deal with their mistakes responsibly. But they are not always recording and reviewing all the necessary details. This could mean that they may be missing opportunities to spot patterns and prevent similar mistakes happening in future.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. The pharmacy’s team members are suitably trained or undertaking the appropriate training. And the company provides them with ongoing resources to keep their knowledge and skills up to date.

Principle 3. Premises

The pharmacy premises are suitable to provide healthcare services. It is kept appropriately clean and tidy. And it has a separate space where confidential conversations and services can take place.

Principle 4. Services, including medicines management

Overall, the pharmacy provides its services appropriately. People can easily access the pharmacy’s services. The pharmacy obtains its medicines from reputable sources. And it largely keeps the appropriate records to verify how its services are being run. But the pharmacy is potentially preparing its compliance packs in an unsafe manner. And the pharmacy team is not up to date with the management of its medicines. So the pharmacy may risk giving people medicines that are potentially past their expiry date.

Principle 5. Equipment and facilities

The pharmacy has a suitable range of equipment and facilities available. Its equipment is clean. And used in an appropriate way to help protect people’s personal details.