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Pharmacy inspections

Inspection reports and learning from inspections

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Jhoots Pharmacy (1089219)

Inspection outcome: Standards met

Last inspection: 16/03/2022

Pharmacy context

This is a community pharmacy located on a parade of shops in Cheltenham, Gloucestershire. The pharmacy dispenses NHS and private prescriptions. It sells a range of over-the-counter medicines and provides advice. And it offers local deliveries as well as supplying some people with their medicines inside multi-compartment compliance packs if they find it difficult to take them.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy largely has appropriate systems in place to identify and manage the risks associated with its services. This includes the risks from COVID-19. Trained members of the team understand their role in protecting the welfare of vulnerable people. The pharmacy protects people’s private information appropriately. And members of the pharmacy team deal with their mistakes responsibly. But they are not always recording and reviewing all the necessary details. This could mean that they may be missing opportunities to spot patterns and prevent similar mistakes happening in future.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. The pharmacy’s team members are suitably trained or undertaking the appropriate training. And the company provides them with ongoing resources to keep their knowledge and skills up to date.

Principle 3. Premises

Standards met

The pharmacy premises are suitable to provide healthcare services. It is kept appropriately clean and tidy. And it has a separate space where confidential conversations and services can take place.

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy provides its services appropriately. People can easily access the pharmacy’s services. The pharmacy obtains its medicines from reputable sources. And it largely keeps the appropriate records to verify how its services are being run. But the pharmacy is potentially preparing its compliance packs in an unsafe manner. And the pharmacy team is not up to date with the management of its medicines. So the pharmacy may risk giving people medicines that are potentially past their expiry date.

Principle 5. Equipment and facilities

Standards met

The pharmacy has a suitable range of equipment and facilities available. Its equipment is clean. And used in an appropriate way to help protect people’s personal details.

Pharmacy details

56-58 Edinburgh Place

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards