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Pharmacy inspections

Inspection reports and learning from inspections

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Lloydspharmacy (1085446)

Inspection outcome: Standards met

Last inspection: 07/11/2019

Pharmacy context

This is a community pharmacy in a large supermarket which is near a railway station. It dispenses NHS prescriptions, and people can ask to have their blood pressure or cholesterol levels checked. It supplies medication in multi-compartment compliance packs to a small number of people who need help taking their medicines. And it offers a travel clinic and seasonal flu vaccinations using patient group directions.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies and manages the risks associated with its services well. It is good at recording and regularly reviewing any mistakes that happen during the dispensing process. This helps team members learn and make the pharmacy’s services safer. The pharmacy seeks feedback from people using its services. It keeps the records it needs to by law to show that medicines are supplied safely and legally. Team members protect people’s personal information well. And they know how to protect vulnerable people.

Principle 2. Staff

Good practice

The pharmacy has enough team members to provide its services safely. They have the right skills and training they need for their roles. They get time set aside to do regular ongoing training, and this helps them keep their knowledge and skills up to date. They actively make suggestions to improve the pharmacy’s services and they are comfortable about raising any concerns. And they regularly discuss any incidents or dispensing mistakes that happen. Team members can take professional decisions to help keep people safe.

Principle 3. Premises

Standards met

The premises are suitable for the pharmacy’s services and are maintained well. They are protected from unauthorised access. People can have a conversation with a team member in a private area.

Principle 4. Services, including medicines management

Standards met

The pharmacy manages and delivers its services safely and effectively. It gets its stock from reputable suppliers and stores it properly. Team members highlight prescriptions for higher-risk medicines so that there is an opportunity to speak with people when they collect these medicines. Staff take the right action in response to safety alerts so that people get medicines and medical devices which are safe to use. People with a range of needs can access the pharmacy’s services.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs for its services and it maintains them well. It uses its equipment to help protect people’s personal information.

Pharmacy details

263 New Cross Road
New Cross Gate
LONDON
SE145UL
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards