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Pharmacy inspections

Inspection reports and learning from inspections

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Lloydspharmacy (1041741)

Inspection outcome: Standards met

Last inspection: 05/03/2020

Pharmacy context

This is a community pharmacy beside other shops in a suburb of a city. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services, the NHS smoking cessation service and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. It offers additional services including seasonal flu vaccination, travel vaccination, human papillomavirus (HPV) vaccination, measles, mumps and rubella (MMR) vaccination, Vitality health screening, blood pressure measurement, diabetes testing and cholesterol testing.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy team members follow written processes for all services to ensure they provide them safely. They record mistakes to learn from them. And they review these and make changes to avoid the same mistakes happening again. The pharmacy keeps all the records that it needs to and keeps people’s private information safe. Team members help to protect vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough qualified team members to safely provide its services. The pharmacy compares staff numbers to how busy the pharmacy is. And then makes changes if required. This ensures skilled and qualified team members always provide pharmacy services. Team members have access to training material to ensure that they have the skills they need. The pharmacy gives them time to do this training. Team members also learn from colleagues. And the pharmacy helps to train other professionals. Team members can share information and make suggestions to improve ways of working and to keep the pharmacy safe. They know how to raise concerns if they have any. The pharmacy team members discuss incidents from elsewhere. And they learn from them to avoid the same thing happening here.

Principle 3. Premises

Standards met

The premises are safe and clean and suitable for the pharmacy’s services. The pharmacy team members use a private room for some conversations with people. Other people cannot overhear these conversations. The pharmacy is secure when closed.

Principle 4. Services, including medicines management

Standards met

The pharmacy helps people to ensure that they can all use its services. The pharmacy team provide safe services. Team members support people by providing them with information and suitable advice to help them use their medicines. And they provide extra written information to people taking higher-risk medicines. The pharmacy obtains medicines from reliable sources and stores them properly. The pharmacy team knows what to do if medicines are not fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works.

Pharmacy details

3 Orleans Place

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards