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Pharmacy inspections

Inspection reports and learning from inspections

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Lloydspharmacy (1032580)

Inspection outcome: Standards met

Last inspection: 15/09/2020

Pharmacy context

The pharmacy is located in​ a small shopping precinct in a village setting. The people who use the pharmacy are mainly older people. The pharmacy receives around 80% of its prescriptions electronically. It provides a range of services, including Medicines Use Reviews, the New Medicine Service, influenza vaccinations, a stop smoking service and blood pressure checks. It also provides medicines as part of the Community Pharmacist Consultation Service. The pharmacy supplies medications in multi-compartment compliance packs to a small number of people who live in their own homes to help them manage their medicines. The inspection was carried out during the Covid-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It records and regularly reviews any mistakes that happen during the dispensing process. And it uses this information to help make its services safer and reduce any future risk. It protects people’s personal information and people can provide feedback about the pharmacy’s services. The pharmacy keeps its records up to date and accurate. And team members understand their role in protecting vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough trained team members to provide its services safely. They do the right training for their roles. ​And they are provided with ongoing and structured training to support their learning needs and maintain their knowledge and skills. And they get time set aside in work to complete it. They can raise any concerns or make suggestions and have regular meetings. The team members can take professional decisions to ensure people taking medicines are safe. These are not affected by the pharmacy’s targets.

Principle 3. Premises

Standards met

The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area. But the pharmacy could do more to make sure that the room temperature in the warmer months remains at a suitable level.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides its services safely and manages them well. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. People with a range of needs can access the pharmacy’s services. The pharmacy highlights prescriptions for higher-risk medicines so that there is an opportunity to speak with people when they collect these medicines. And it dispenses​ medicines into multi-compartment compliance packs safely. The pharmacy gets its medicines from reputable suppliers and largely stores them properly.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.

Pharmacy details

4a Singleton Centre
Singleton Village
ASHFORD
TN235GR
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards