Inspection outcome: Standards met
Last inspection: 20/05/2021
Pharmacy context
This community pharmacy is on a main road leading from Hull City Centre. The pharmacy’s main activities are dispensing NHS prescriptions and selling over-the-counter medicines. The pharmacy supplies some medicines in multi-compartment compliance packs to help people take their medicines. And it delivers medication to people’s homes. The pharmacy was inspected during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services well and especially the risks from COVID-19. The pharmacy has up-to-date written procedures that the pharmacy team follows and it completes all the records it needs to by law. The pharmacy team members respond appropriately when errors occur. They discuss details of the errors and they take appropriate action to prevent future mistakes. The team members demonstrate a clear understanding of safeguarding the safety and wellbeing of children and vulnerable adults. They have a proactive approach to helping these people. And they respond promptly and suitably when concerns arise.
Principle 2. Staff
The pharmacy has a team with the qualifications and skills to support its services. The pharmacy is good at providing team members with opportunities to develop their knowledge and skills. And it is good at giving team members regular feedback on their performance. This means team members benefit from identifying areas of their own practice they wish to develop to keep their skills and knowledge up to date. The team members support each other in their day-to-day work. And they identify areas for improvements to the delivery of pharmacy services.
Principle 3. Premises
The pharmacy premises are clean, secure and suitable for the services provided. And it has good facilities to meet the needs of people requiring privacy when using the pharmacy services.
Principle 4. Services, including medicines management
The pharmacy services are well managed so people receive appropriate care. The team reviews and updates systems to support the safe and effective delivery of the pharmacy services. And the pharmacy supports them to do this. The pharmacy gets its medicines from reputable sources and it stores and manages its medicines and appliances correctly.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and it uses its facilities to suitably protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |