Inspection outcome: Standards met
Last inspection: 21/08/2019
Pharmacy context
A Lloyds pharmacy located in a residential area of Shirley in Southampton. The pharmacy dispenses NHS and private prescriptions, sells a range of over‐the‐counter medicines and provides health advice. The pharmacy also dispenses some medicines in multi-compartment compliance aids for those who may have difficulty managing their medicines at home and provides a delivery service.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages most risks well. It keeps the records it needs to by law. And the pharmacy’s team members understand how to protect vulnerable people and people’s personal information. However, while the pharmacy records its mistakes it doesn't always review them regularly. So it might miss opportunities to spot patterns and trends and so reduce the chances of making the same mistakes again in the future. The pharmacy keeps people’s information safe and team members help to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to provide its services safely. Team members have easy access to training materials to ensure that they have the skills they need. Pharmacy team members feel able to make their own decisions and frequently use their professional judgement to help people.
Principle 3. Premises
The pharmacy's premises are generally suitable for the provision of its services and they are secure when closed. Pharmacy team members use a private room for sensitive conversations with people to protect their privacy.
Principle 4. Services, including medicines management
The pharmacy ensures that its services are accessible to people with different needs. Generally, the pharmacy team provides safe services and provides people with information to help them use their medicines. However, relevant safety checks when people receive higher-risk medicines are not always recorded. This makes it difficult for them to show that they provide the appropriate advice when they supply these medicines. The pharmacy gets its medicines from reputable sources and the team knows what to do if medicines are not fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities to provide its services safely. These are clean and fit for purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |