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Pharmacy inspections

Inspection reports and learning from inspections

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Lloydspharmacy (1029251)

Inspection outcome: Standards met

Last inspection: 06/02/2020

Pharmacy context

This busy community pharmacy is located next to a doctors’ surgery close to the centre of Chatteris. Most of the prescriptions it dispenses are issued by this surgery. It provides a range of other services including seasonal flu vaccinations, medicines deliveries, Medicines Use Reviews, emergency hormonal contraception, instalment supplies for people on substance misuse treatment, blood pressure checks and blood glucose testing. It also sells a range of medicines over the counter. The pharmacy is open 9am to 7pm Monday to Friday and does not open at weekends.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy is proactive about managing and identifying risks in the pharmacy to make sure its services are safe. Its team members are encouraged to learn from their mistakes. And they review and monitor how the pharmacy is working, to continually improve. The pharmacy protects people’s information well. It keeps the records it needs to by law. And its team members take the right actions to protect vulnerable people if they have concerns about people’s welfare.

Principle 2. Staff

Good practice

The pharmacy’s team members work well together, and they are suitably trained or are undertaking appropriate training for the roles they undertake. They are given good support by their company to help keep their skills and knowledge up to date. Pharmacy professionals use their judgement to make sure services are safe and effective. And team members are encouraged to learn from their mistakes to reduce risks in the pharmacy and make services safer.

Principle 3. Premises

Standards met

The pharmacy's premises are safe, secure, and suitable for the services it provides. The premises are accessible to people with mobility problems.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are accessible to people with different needs. Overall, it provides its services safely. It takes particular care with medicines that may be higher-risk so people get the advice they need. And it refers people to other healthcare providers when this is needed. To ensure its medicines are fit for purpose, the pharmacy gets them from reputable sources and generally stores them correctly. But it doesn’t always keep a record of when it date checks its stock. So, it may be harder to know that all stock is checked regularly.

Principle 5. Equipment and facilities

Standards met

The pharmacy has access to the equipment and facilities it needs to provide its services safely. It makes regular checks to make sure its equipment is working properly.

Pharmacy details

George Clove Surgery
Swan Drive

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards