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Pharmacy inspections

Inspection reports and learning from inspections

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Lloydspharmacy (1029237)

Inspection outcome: Standards met

Last inspection: 28/10/2019

Pharmacy context

The pharmacy is in a residential area of the city adjacent to a health centre. It provides NHS and private prescription dispensing mainly to local residents. The team also dispenses medicines in multi-compartment compliance packs for some people. The pharmacy provides a travel clinic and flu vaccinations seasonally.

Inspection summary findings

Principle 1. Governance

Standards met

Members of the pharmacy team work to professional standards and identify and manage risks effectively. They are clear about their roles and responsibilities. They log any mistakes they make during the pharmacy processes. And they learn from these to avoid problems being repeated. The pharmacy keeps its records up to date and these show that it is providing safe services. It manages and protects information well and it tells people how their private information will be used. The team members also understand how they can help to protect the welfare of vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough qualified staff to provide safe services. Its staffing rotas enable it to have good handover arrangements and effective staff communication. Training is provided by the company and staff find this useful to help keep their skills up to date.

Principle 3. Premises

Standards met

The premises are clean and provide a safe, secure and professional environment for people to receive healthcare. Although the dispensary is small, the use of the side room and upper floor allow the safe dispensing of prescriptions received by the pharmacy.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s working practices are safe and effective, and it gets its medicines from reputable sources. Its services are easily accessible. The pharmacy dispenses multi-compartment compliance packs for people in a safe manner and some high-risk medicines are audited. It plans its vaccination services to allow as many people to access them as possible.  The pharmacy could do more to keep waste medicines secure.

Principle 5. Equipment and facilities

Standards met

The pharmacy generally has the right equipment for its services. It makes sure its equipment is safe to use.

Pharmacy details

Nuffield Road Medical Centre
Pippin Drive
Nuffield Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards