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Pharmacy inspections

Inspection reports and learning from inspections

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Lloydspharmacy (1029075)

Inspection outcome: Standards not all met

Last inspection: 12/05/2022

Improvement action plan


Pharmacy context

This is a community pharmacy located in the centre of the market town of Princes Risborough, in Buckinghamshire. The pharmacy dispenses NHS and private prescriptions. It sells over-the-counter medicines and offers a local delivery service. The pharmacy also supplies several people with their medicines inside multi-compartment compliance packs if they find it difficult to take them.

Inspection summary findings

Principle 1. Governance

Standards not all met

The pharmacy is not operating safely. It doesn't effectively identify and manage the risks associated with its services. And it’s working environment is extremely unsafe. The company has set procedures to help manage risks. But they are not present in the pharmacy to help guide the staff. And members of the pharmacy team are not working in line with them. The pharmacy does not effectively safeguard vulnerable people. It is unable to demonstrate that it records all its mistakes or learns from them. And, it has not maintained its records, in accordance with the law or best practice.

Principle 2. Staff

Standards not all met

The pharmacy does not have enough staff to manage the workload safely. Its current staffing levels means that the team is significantly struggling with the workload. Members of the pharmacy team are therefore under considerable pressure and stress. They are unable to effectively keep up to date with routine tasks. And new members of staff are not being trained properly. This situation is unsafe.

Principle 3. Premises

Standards not all met

The pharmacy's premises are currently unsuitable to deliver healthcare services. The pharmacy does not adequately maintain parts of its premises, leaving them insufficiently safe and clean. And the pharmacy's workspaces are extremely untidy. This increases the risk of mistakes happening.

Principle 4. Services, including medicines management

Standards not all met

The pharmacy doesn’t always provide its services, prepare, or store its medicines in a safe and effective way. People are not always able to easily access the pharmacy’s services. The pharmacy is assembling its compliance packs in a potentially unsafe manner. Although the pharmacy makes some checks to ensure that medicines are not supplied beyond their expiry date, they are inadequate, and the records are unsatisfactory. The pharmacy cannot show that temperature sensitive medicines are stored appropriately. It cannot demonstrate that it has been taking the appropriate action in response to safety alerts. This risks people receiving medicines and devices that are not safe to use. And the pharmacy’s team members are not making any checks to help people with higher-risk medicines take their medicines safely. But, the pharmacy obtains its medicines from reputable sources.

Principle 5. Equipment and facilities

Standards met

The pharmacy generally has the appropriate equipment and facilities it needs to provide its services safely. And its equipment is used in a way to maintain people’s privacy.

Pharmacy details

52 High Street
Princes Risborough

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What does 'pharmacy has not met all standards' mean?

When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.