Great Hollands Pharmacy (1028905)

Inspection summary findings

Principle 1. Governance

The pharmacy suitably manages the risks associated with its services. It has clear working procedures, and the team members work to professional standards. The pharmacy keeps the records required by law, and it encourages the team to learn from its mistakes. Team members understand their role in securing people's confidential information, and they know how to protect and support vulnerable people.

Principle 2. Staff

The pharmacy is experiencing some ongoing staffing challenges. But the team members are experienced and well trained. And they work hard to effectively manage the pharmacy’s workload. The pharmacy encourages team members to keep their skills up to date and supports their development. And the team members are comfortable raising issues with the pharmacy’s management team.

Principle 3. Premises

The pharmacy provides a professional environment for people to receive healthcare services. It has a consultation room for services such as flu vaccinations and so people can have conversations in private.

Principle 4. Services, including medicines management

The pharmacy offers a range of healthcare services which are well managed. The pharmacy team members are helpful, and they give healthcare advice. The pharmacy sources, stores, and supplies medicines safely. And it carries out appropriate checks to ensure medicines are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Members of the pharmacy team have the equipment and facilities they need for the services they provide. Equipment is appropriately maintained so that it is safe to use, and it is used in a way that protects privacy.