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Pharmacy inspections

Inspection reports and learning from inspections

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Lloyds Pharmacy (9011494)

Inspection outcome: Standards met

Last inspection: 26/04/2022

Pharmacy context

This is an outpatient pharmacy located within University Hospital Coventry and Warwickshire. The pharmacy relocated into new premises about a year ago and it serves people from a wide geographical area. It mainly dispenses hospital prescriptions issued by outpatient clinics. And it sells a small range of over-the-counter medicines. This inspection was undertaken during Covid-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy manages risks appropriately to help ensure its services are delivered safely and effectively. The pharmacy has procedures in place for the services it offers. It keeps the records it needs to by law, to show that medicines are supplied safely. Members of the pharmacy team record and review their mistakes so that they can learn and improve from these events. The pharmacy keeps people’s private information securely and its team members know how to protect vulnerable people.

Principle 2. Staff

Standards met

The pharmacy had adequate staffing levels for its current workload. Members of the pharmacy team work well together, and they are able to raise concerns or make suggestions to help improve pharmacy services. And they have access to training resources to help keep their skills and knowledge up to date.

Principle 3. Premises

Standards met

The pharmacy premises are kept clean and they are suitable for the provision of healthcare services. And they are kept secured from unauthorised access.

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy provides its services safely and manages them adequately. It obtains its medicines from reputable sources, and it takes the right action in response to safety alerts and medicines recalls so that people get medicines and medical devices that are safe to use. Members of the pharmacy team identify higher-risk medicines and take appropriate steps to make sure these are supplied to people safely. People with different needs can access the pharmacy’s services.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide its services safely. And it maintains these appropriately.

Pharmacy details

Outpatients Pharmacy
Coventry University Hospital
The Atrium

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards