Inspection outcome: Standards met
Last inspection: 26/02/2020
Pharmacy context
This is a community pharmacy co-located with a large supermarket. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. It offers a repeat prescription collection service and a medicines’ delivery service. And it provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. It offers blood pressure and diabetes testing. And provides flu vaccinations and a smoking cessation service. The pharmacy moved premises in August 2020. And this was its first inspection.
Inspection summary findings
Principle 1. Governance
The pharmacy team members work to professional standards. And they follow working instructions to keep services safe and effective. The team members keep detailed records about the mistakes that happen whilst dispensing. And they use this information to learn and reduce the risk of further errors. The pharmacy keeps the records it needs to by law. And it provides training for the team on how to keep confidential information. It has controls in place to keep people’s private information secure. The team members understand their role in protecting vulnerable people. And they complete regular training to ensure they are up-to-date with safeguarding requirements. People using the pharmacy can raise concerns. And team members know to follow the company's complaints handling procedure. This means they listen to people and put things right when they can.
Principle 2. Staff
The pharmacy monitors its staffing levels. And it ensures it has the right number of suitably skilled pharmacy team members throughout the week. The pharmacy team members reflect on their performance. And they are encouraged to identify and discuss their learning needs at regular review meetings. The pharmacy supports the pharmacy team to learn and develop. And it provides good access to structured training and development. The pharmacy team members support each other in their day-to-day work. And the pharmacy provides a positive culture of learning.
Principle 3. Premises
The premises is clean and hygienic. It has consultations rooms that are professional in appearance. And they are an appropriate space for people to have a private conversation with pharmacy team members.
Principle 4. Services, including medicines management
The pharmacy displays its opening times and healthcare information at the front of the pharmacy. And it lets people know what services are available to them. The pharmacy has working instructions in place for its services. And these support the pharmacy team to work in a safe and effective way. The pharmacy team members manage the services well. And they make changes so that services continue to improve. The pharmacy sources, stores and manages its medicines appropriately. And the pharmacist keeps the pharmacy team up-to-date about high-risk medicines. This means that team members know when to provide people taking these medicines with extra information.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services. And it keeps it clean and well-maintained.
Pharmacy details
Pharmacy Unit
Co-Operative Retail Services Ltd
190 Crown Street
Glasgow
G59ZR
Scotland
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |