Inspection outcome: Standards met
Last inspection: 29/08/2024
Pharmacy context
The pharmacy provides a homecare medicines service which involves delivering ongoing medicine supplies direct to people’s homes. All of the treatments are initially prescribed by hospital prescribers. Some aspects of the service, for example nursing care, are not regulated by GPhC and are carried out at a different pharmacy. Therefore, we have only reported on the registerable services provided by the pharmacy. The pharmacy is located in a purpose-built industrial unit and the premises is not open to the public. The Company is registered with the MHRA and holds a Wholesale Dealers Authorisation.
This inspection is one of a series of inspections we have carried out as part of a thematic review of homecare services in pharmacy. We will also publish a thematic report of our overall findings across all of the pharmacies we inspected. Homecare pharmacies provide specialised services that differ from the typical services provided by traditional community pharmacies. Therefore, we have made our judgements by comparing performance between the homecare pharmacies we have looked at. This means that, in some instances, systems and procedures that may have been identified as good in other settings have not been identified as such because they are standard practice within the homecare sector. However, general good practice we have identified will be highlighted in our thematic report.
Inspection summary findings
Principle 1. Governance
The pharmacy provides its services safely and effectively. It has adequate systems in place to identify and manage the risks associated with its services. Team members follow written procedures to help ensure they work safely. And these procedures are reviewed and updated regularly. Team members review and learn from any mistakes they make to improve the safety of the services they offer. The pharmacy asks people for their feedback on its services and responds appropriately. It keeps all the records required by law. Pharmacy team members know how to protect the safety of vulnerable people.
Principle 2. Staff
The pharmacy's team members have the necessary qualifications and skills to safely provide the pharmacy's services. They manage their workload well and support each other as they work. Team members work well together and are able to raise concerns, give feedback and suggest improvements. The pharmacy has procedures in place to help manage the workload in the event of unplanned absences.
Principle 3. Premises
The pharmacy is clean, well-maintained, and secure. The premises are large and appropriate for the services provided.
Principle 4. Services, including medicines management
The pharmacy is well organised, with dedicated teams working well together to support the effective delivery of its services. It gets its medicines from licensed suppliers, and it carries out checks to ensure they are kept in good condition and supplied safely. The pharmacy reviews its systems and processes to help improve its efficiency and support patient safety. But the way in which the pharmacy receives prescriptions by post means there are sometimes delays that the pharmacy cannot control.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services. And it uses its systems to suitably protect people’s private information.
Pharmacy details
Units 3/5 Weardale Lane
Queenslie Industrial Estate
GLASGOW
G334JJ
Scotland
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |