Llandaff Pharmacy (1043708)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures to help make sure the team works safely. But its team members do not always record or review their mistakes. So it is likely that some chances to learn from them might be missed. The pharmacy keeps the records it needs to by law. But details are sometimes missing, so some records may not be reliable or meet legal requirements. It asks people to give their views about the services it provides and uses this information to improve services. It keeps people’s private information safe. And its team members understand how to recognise and report concerns about vulnerable people to help keep them safe.

Principle 2. Staff

The pharmacy has enough staff to manage its workload. They are properly trained for the jobs they do. And they feel comfortable speaking up about any concerns they have.

Principle 3. Premises

The pharmacy is clean, tidy and secure. It has enough space to allow safe working and its layout protects people’s privacy.

Principle 4. Services, including medicines management

The pharmacy promotes the services it provides so that people know about them and can access them easily. If it can’t provide a service it directs people to somewhere that can help. The pharmacy’s working practices are generally safe and effective. And it generally manages medicines well. But it doesn’t always keep prescription forms for the dispensed medicines waiting to be collected. This means that the pharmacy’s team members will not always have all the information they may need when the medicines are handed out.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide services. Its team members use equipment and facilities in a way that protects people’s privacy.