Inspection outcome: Standards met
Last inspection: 05/06/2023
Pharmacy context
This pharmacy is in a suburb of Leeds. People access its services through its website and contact the team by telephone and email. The pharmacy’s main activity is prescribing and supplying medicines to treat the symptoms of menopause which is supported by two pharmacist independent prescribers.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages the risks associated with its services. It has up-to-date written procedures and prescribing policies that the pharmacy team uses to provide its services. And it generally completes the records it needs to by law. Team members have the knowledge to help protect vulnerable people and they suitably protect people’s confidential information. They know how to respond when errors occur. And the pharmacists informally review each other's work. However, they don't extend this review to complete clinical audits. So, they may be missing opportunities to make services safer.
Principle 2. Staff
The pharmacy has a small team with a good range of skills and experience to support its specialist service. Team members plan their work well, so people receive their medicines in a timely manner. They keep their knowledge and skills up to date with relevent training. And they work well together and support each other in their day-to-day work.
Principle 3. Premises
The pharmacy premises are appropriate for the services the pharmacy provides. And they are suitably clean, hygienic, and secure. The pharmacy’s website is clearly laid out and professional in appearance which helps ensure people accessing its online prescribing service receive appropriate care.
Principle 4. Services, including medicines management
The pharmacy obtains its medicines from recognised sources. And it manages and stores them appropriately. The team carries out suitable checks to make sure medicines are in good condition and safe to supply. The pharmacy generally manages and delivers its service as it should. And it reviews and monitors people's treatment. But more could be done to engage with people's regular prescribers so they can better monitor people's ongoing treatment and provide seamless care.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. And it makes sure it uses its equipment appropriately to protect people’s confidential information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |