Inspection outcome: Standards met
Last inspection: 23/09/2022
Pharmacy context
This is a community pharmacy in Inverness. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy provides substance misuse services and dispenses private prescriptions. Pharmacy team members advise on minor ailments and medicines use. And they supply over-the-counter medicines and prescription only medicines via 'patient group directions' (PGDs).
Inspection summary findings
Principle 1. Governance
Pharmacy team members follow good working practices. And they appropriately manage dispensing risks to keep services safe. The pharmacy documents the mistakes team members make, and they learn from them to improve the safety of services. The pharmacy keeps the records it needs to by law, and it suitably protects people's confidential information.
Principle 2. Staff
The pharmacy has enough team members to manage its workload. And they have the necessary qualifications and skills for their roles and the services they provide. The pharmacy has arrangements in place to support its team members ongoing learning needs. And team members are proactive and suggest improvements to keep pharmacy services safe and effective.
Principle 3. Premises
The pharmacy premises adequately support the safe delivery of services. And the pharmacy suitably manages the space for the storage of its medicines. It has appropriate arrangements for people to have private conversations with the team.
Principle 4. Services, including medicines management
The pharmacy provides services which are easily accessible. And it manages its services to help people receive appropriate care. The pharmacy gets its medicines from reputable sources, and it stores them appropriately. It has arrangements in place to identify and remove medicines that are no longer fit for purpose. This ensures that stock medicines are suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services. And it uses its facilities to suitably protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |