Inspection outcome: Standards met
Last inspection: 08/05/2024
Pharmacy context
This is a distance-selling
pharmacy located in an industrial estate in Stoke. People cannot usually visit
the pharmacy in person, and it provides its services remotely. It mainly
supplies medicines to people that live in their own homes but also supplies
some medicines to people residing in care homes. And the pharmacy offers some NHS
services such as the New Medicine Service and Discharge Medicine Service. The
pharmacy also sells a limited range of medicines through its website
https://livewellnationwide.co.uk/.
Inspection summary findings
Principle 1. Governance
The pharmacy has written
procedures to help make sure team members provide its services safely and
effectively. And it keeps the records it needs to by law. It makes records of
mistakes that happen during the dispensing process, but it doesn’t regularly
review these so that its team members can continue to learn from them. Members
of the pharmacy team effectively keep people’s private information safe, and
they know how to safeguard people that may be vulnerable.
Principle 2. Staff
The pharmacy has enough
suitably skilled team members to safely provide its services. It provides
support to members of the team who are completing training courses. Members of
the team feel comfortable to raise concerns and provide feedback.
Principle 3. Premises
The environment is suitable
for the provision of pharmacy services. The pharmacy premises are clean and generally tidy. A consultation room is available so the team can have private
conversations with people.
Principle 4. Services, including medicines management
The pharmacy generally provides
the services it offers in a safe and effective manner. But it doesn’t always
maintain a record of the questions it asks people when selling over-the-counter
medicines via its website. So, it may not always be able to demonstrate that
supplies are made safely. The pharmacy gets its medicines and devices from
appropriate sources. And pharmacy team members take appropriate action if
medicines or devices are not safe for people to use.
Principle 5. Equipment and facilities
The pharmacy has the
equipment it needs to provide its services safely. It maintains the equipment
appropriately and keeps it securely.
Pharmacy details
Unit 4
Crabtree Close
Fenton Industrial Estate
Stoke-on-Trent
ST42SW
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |