Linthorpe Pharmacy (9011086)

Inspection summary findings

Principle 1. Governance

The pharmacy generally identifies and manages the risks associated with its services. The Standard Operating Procedures (SOPs) are out of date. This increases the risks of tasks being undertaken in ways that are not consistent practice. It keeps all the records it needs to by law to help evidence compliance with standards and procedures. The pharmacy looks after people’s private information. And the pharmacy team members know how to protect the safety of vulnerable people.

Principle 2. Staff

The pharmacy has enough trained team members to provide its services safely. The pharmacy team members work within their skills and qualifications. The pharmacy team members work well together and share information. The pharmacy’s team members do not have regular performance reviews. This could mean that gaps in their skills and knowledge are not identified and supported.

Principle 3. Premises

The pharmacy’s premises are suitable to provide its services safely. The pharmacy’s team appropriately manages the available space. The pharmacy is secure when closed.

Principle 4. Services, including medicines management

The pharmacy provides services to help people meet their health needs. The services are generally well managed.  The pharmacy gets its medicines from reputable suppliers. It responds appropriately to drug alerts and product recalls. And it makes sure that its medicines and devices are safe to use. It adequately sources and manages its medicines, so they are safe for people to use. The pharmacy may not always provide advice to people who get higher-risk medicines. This could mean that people do not always get the advice they need about how to use their medicines safely.​

Principle 5. Equipment and facilities

Equipment required for the delivery of pharmacy services is readily available. The pharmacy store it appropriately and use it in a way that protects the privacy and dignity of patients.