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Pharmacy inspections

Inspection reports and learning from inspections

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Lindsay Chemist (1036644)

Inspection outcome: Standards met

Last inspection: 11/07/2019

Pharmacy context

An independent pharmacy located next door to a GP surgery in Kingston Upon Thames serving the local community. It is a family run business and has been owned by the regular pharmacist and previously, his father for many years. The pharmacy dispenses prescriptions and provides Medicines Use Reviews (MURs), New Medicines Service (NMS), multi-compartment compliance packs (MDS trays or blister packs) for patients in their own home and a delivery service.

Inspection summary findings

Principle 1. Governance

Standards met

​Overall, the pharmacy’s working practices are safe. The team records near misses and errors but does not always include a lot of detail explaining why the error occurred so they may be missing opportunities to prevent similar mistakes happening in future. The pharmacy has agreed procedures to follow for the work they do, but team members have not signed these. This means it is difficult for the pharmacy to show the staff are all following the same procedures. The pharmacy keeps records it needs to by law but does not always check the stock levels of some of its medicines. This means that mistakes could occur and may not be identified easily. The pharmacy keeps people’s information safe and team members help to protect vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough staff to provide its services safely. But team members don’t have formal training plans which could affect how well they care for people and the advice they give. Team members can share information and raise concerns to keep the pharmacy safe.

Principle 3. Premises

Standards met

The pharmacy's premises are suitable for the provision of its services, and are secure when closed. Pharmacy team members use a private room for sensitive conversations with people to protect their privacy.

Principle 4. Services, including medicines management

Standards met

The pharmacy services are accessible to people with different needs. Generally, the pharmacy team provides safe services and provides people with information to help them use their medicines. The pharmacy gets medicines from reputable sources. But the pharmacy could do more to ensure stock medicines are stored in appropriately labelled containers. The pharmacy team knows what to do if medicines are not fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs for the delivery of its services. It looks after this equipment to ensure that it works properly.

Pharmacy details

Clifton Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards