Inspection outcome: Standards met
Last inspection: 15/10/2019
Pharmacy context
This is a community pharmacy beside other shops on a main road in a city centre. It dispenses NHS prescriptions including supplying medicines in multi-compartmental compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. And it offers flu vaccination and a private GP consultation service via Skype. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy team members follow written processes for all services to ensure that they are safe. They record mistakes to learn from them. And they review these and make changes to avoid the same mistakes happening again. The pharmacy asks people for feedback. And team members use feedback to improve pharmacy services. The pharmacy keeps all the records that it needs to by law and keeps people’s information safe. Pharmacy team members help to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough qualified and experienced team members to safely provide its services. The pharmacy replaces team members when they leave. All team members have access to training material to ensure that they have the skills they need. The pharmacy gives them time to do this training. This ensures skilled and qualified staff provide pharmacy services. Pharmacy team members discuss incidents. And they learn from them to avoid the same thing happening again. They can share information and raise concerns to keep the pharmacy safe.
Principle 3. Premises
The premises are safe, clean and suitable for the pharmacy’s services. The pharmacy team members use a private room for some conversations with people. People cannot overhear these conversations. The pharmacy is secure when closed.
Principle 4. Services, including medicines management
The pharmacy helps people to ensure they can all use its services. It gives access to a private GP service which helps visitors to the area. The pharmacy team provides safe services. Team members give people information to help them use their medicines. They provide extra written information to people with some medicines. The pharmacy gets medicines from reliable sources and stores them properly. The pharmacy team know what to do if medicines are not fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the delivery of its services. It looks after this equipment to ensure it works. Team members raise concerns when equipment is not fit for purpose. And the pharmacy acts in a positive way to minimise any disruption to services.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |